CX Consultancy & Training
The CX Partner for Organisations and Professionals Who Are Serious About Change
From executive masterclasses to corporate workshop programmes, every engagement we deliver is grounded in 25 years of real-world CX leadership — practical, rigorous and built for impact.
Michael Brandt
CX Strategist - Consultant - Trainer
Lugano, Switzerland
IS THIS YOUR ORGANISATION?
Struggling to Build CX Skills Across Your Organisation?
From developing customer-centric mindsets to equipping teams with practical tools and proven methods, our training helps you embed CX where it matters.
Not sure if your people have the right CX skills?
Our courses identify capability gaps and provide hands-on learning to build confidence and competence.
Teams working in silos?
We train departments to collaborate around a shared CX vision and empower them with common approaches.
Unclear how mature your organisation is in CX?
Our workshops and maturity modules give participants the knowledge to assess progress, and the skills to drive improvement.
VOICE OF CUSTOMER TRAINING
Turn Customer Insights into Organisational Action
Most organisations collect customer feedback. Far fewer know what to do with it. Our VoC training closes that gap — equipping your teams to interpret data, act on it, and build a culture of listening that lasts.
1
From Data to Decision
Teams learn to move from scores and surveys to real service improvements.
2
Long-Term Capability
Not a one-off workshop, but a foundation for sustained listening and improvement
3
Cross-functional alignment
Customer insight becomes a shared language across departments
BESPOKE CORPORATE PROGRAMMES
Training Built Around Your Organisation
Every corporate engagement is tailored to your context, your teams and your challenges. We adapt content, scenarios and exercises to reflect your industry, culture and strategic priorities
Our Public Courses
Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
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6835 Morbio Superiore, Switzerland