CX-EXCELLENCE
Empowering Customer-Centric Transformation for Sustainable Growth
From strategy to execution, we help organisations embed customer experience into the core of how they operate.
At Michael Brandt CX-Excellence, we work with leaders to define CX strategies, align teams, and turn insight into meaningful change. Whether you're building customer journeys, training cross-cultural teams, or embedding a customer-first mindset, we’re here to guide your transformation — with impact that lasts.
Struggling to Put CX at the Centre of Your Organisation?
From defining a customer-led strategy to aligning teams and measuring maturity, we can help.
Not sure if your CX strategy is working?
Let’s uncover what’s missing and define a clear, purpose-led path forward.
​
Departments pulling in different directions?
We align your teams behind a common CX vision, supported by shared goals.
​
Unclear where you stand on CX maturity?
Our tailored assessments give you clarity – and a roadmap to improve.
We work with organisations of all sizes and budgets to turn ambition into action.
Turn Customer Insight Into Meaningful Action
Voice of Customer is more than surveys — it’s the engine of smarter decisions, better service, and lasting loyalty.
Uncover What Truly Matters to Your Customers
Move beyond scores. Understand expectations, frustrations, and moments that matter across the full journey.
Connect Insight with Change
Use customer feedback to drive smarter service design, experience improvements, and cultural alignment.
Build a Listening Organisation
Establish VoC as a strategic capability — with the right tools, governance, and training for long-term success.
Customized Corporate Courses
Our Public Courses
About Michael Brandt
From his early career in the airline industry to his role at ABB in Zürich managing global Voice of Customer programs, Michael has always thrived on frontline customer interactions.
​
His time in Japan ignited a deep passion for Customer Experience, with its unwavering dedication to customer service leaving a lasting impression that shaped his career approach.
​
At ABB, Michael led the development of transformative VoC programmes and managed diverse teams across Europe, Asia, and the Americas, delivering powerful insights that influenced key company priorities.
​
With extensive knowledge in managing multicultural teams, Michael supports clients through consulting, coaching, and training in people management and customer experience.
​
​
​
​
​
​
Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
.png){kind=small}
6998 Monteggio Switzerland