CX-EXCELLENCE
Empowering Customer-Centric Transformation Through Expert Training
From practical workshops to executive masterclasses, we help organisations build the capabilities they need to embed customer experience at the heart of their culture. Our tailored training programmes equip teams and leaders to turn strategy into sustainable action.
At Michael Brandt CX-Excellence, we specialise in developing and delivering high-impact CX training that drives real transformation. We work with organisations to strengthen customer-centric skills, align leadership, and empower teams to lead change with confidence. Whether you're mapping customer journeys, building a customer-first mindset, or training cross-cultural teams, our programmes are designed to inspire, upskill, and create lasting impact.
Struggling to Build CX Skills Across Your Organisation?
From developing customer-centric mindsets to equipping teams with practical tools and proven methods, our training helps you embed CX where it matters.
Not sure if your people have the right CX skills?
Our courses identify capability gaps and provide hands-on learning to build confidence and competence.
Teams working in silos?
We train departments to collaborate around a shared CX vision and empower them with common approaches.
Unclear how mature your organisation is in CX?
Our workshops and maturity modules give participants the knowledge to assess progress, and the skills to drive improvement.
We deliver training for organisations of all sizes and budgets, turning ambition into practical skills and lasting impact.
Turn Customer Insight Into Practical Skills
Voice of Customer isn’t just about data; our training helps teams learn how to interpret feedback and apply it to everyday decisions, service improvements, and stronger customer relationships.
Learn to Uncover What Truly Matters to Your Customers
Through interactive exercises, participants go beyond scores to understand expectations, frustrations, and key moments across the customer journey.
Build the Skills to Connect Insight with Change
We train your teams to use customer feedback as a driver for smarter service design, process improvements, and cultural alignment.
Create a Listening Organisation
Our programmes equip your people with the knowledge, tools, and methods to embed VoC as a long-term capability, supported by clear governance and consistent practice.
Sample of Customized Corporate Courses
Our Public Courses
About Michael Brandt
From his early career in the airline industry to his role at ABB in Zürich managing global Voice of Customer programs, Michael has always thrived on frontline customer interactions.
His time in Japan ignited a deep passion for Customer Experience, with its unwavering dedication to customer service leaving a lasting impression that shaped his career approach.
At ABB, Michael led the development of transformative VoC programmes and managed diverse teams across Europe, Asia, and the Americas, delivering powerful insights that influenced key company priorities.
With extensive knowledge in managing multicultural teams, Michael supports clients through consulting, coaching, and training in people management and customer experience.
Testimonials
I absolutely enjoyed your masterclass and gained new insights on complaints management. One part of it I appreciated, in particular, was the 5As model in Complaints Management. Having it aligned in the way you put it, makes it easier to follow and puts things in the right perspective.
S.E. | Lagos
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6998 Monteggio Switzerland