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Smaller Companies Can Excel at Customer Experience Without Breaking the Bank
Why smaller companies have a unique advantage in delivering outstanding CX
Michael Brandt
Jan 7
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Why customer surveys are dying a death…
Can AI and data analytics really replace first-hand customer feedback?
Michael Brandt
Jul 20, 2023
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The Power of an Employer Brand: How Employee Sentiment Can Drive Success
Introduction Some years ago, as head of a customer feedback programme in a large global organization, I went to the Head of HR and...
Michael Brandt
Aug 9, 2022
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Leaders wanted!
Leadership is not about one's position in a hierarchy, it is about attitude and character.
Michael Brandt
Aug 8, 2021
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Do all your staff know how they affect customer outcomes?
One day we delivered a component for a piece of engine equipment that required testing on a testbed. During this test in the customer's...
Michael Brandt
Apr 28, 2020
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