Attending this workshop equips participants with the tools to create a customer-centric culture, which can lead to higher customer retention, increased brand equity, and reduced service costs. Participants will gain insights into developing a CX strategy that aligns with organisational goals and enhances customer engagement. This training will enable them to implement practical CX strategies, helping their organisation stand out by understanding and meeting customer needs effectively.

This interactive Customer Journey Mapping workshop will give participants a founded knowledge of journey mapping methodologies and enable them to moderate effectively journey mapping workshops within their respective organisations.

This workshop will allow participants to understand customers better, make decision-making more effective, improve customer experience and increase profitability.

Participants will learn to cultivate a collaborative, inclusive team environment, building a cohesive culture that values diverse perspectives. They’ll gain strategies to empower team members through goal alignment, performance management, and mentorship for high-performance outcomes. Additionally, attendees will master prioritisation and delegation techniques to manage competing priorities and enhance productivity.

Learn how to put in place systems to capture customer feedback and convert dissatisfied customers into loyal brand ambassadors.

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